Making Change Happen

Recent Posts - page 2

• How to communicate with those affected by your project – eight lessons from the Crossrail event

  By Jane on 26 September, 2013 • ( 2 )

  

  On Tuesday, I experienced change from the perspective of an affected stakeholder. The Crossrail tunnels will pass under the Barbican estate where I live. As you probably know, Crossrail is a new underground railway, which will traverse London West to… Read More ›

• Make existing processes work

  By Jane on 26 September, 2013 • ( 0 )

  

    When something isn’t working, the temptation is to throw it out and start all over again. If it’s a business process that’s not working, then the classic approach is to initiate a “business process redesign” project. However it might… Read More ›

• Use ‘What Works Now’ to deliver change

  By Jane on 12 September, 2013 • ( 0 )

  

  Visions and gap analysis produce big projects “by looking for a gap, you find it” Most conventional change projects proceed by creating an ambitious vision, analysing the status quo, and then conducting a gap analysis that shows how the status… Read More ›

• Sales as a change management process

  By Jane on 17 July, 2013 • ( 0 )

  

  Buying a new service is not “plug and play” When we are selling business to business, our default assumption is that the buying organisation will simply add our services to the portfolio of services they have, or they will oust… Read More ›

• Real Decisions

  By Jane on 10 July, 2013 • ( 0 )

  

  Sometimes, it’s difficult to get a decision in organisations. Action lists from meetings are too often open to interpretation. We pore over the minutes of the steering group, and wonder what was decided. If we are trying to get something… Read More ›

• The directive approach to change

  By Jane on 10 July, 2013 • ( 0 )

  

  “the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation.  This is the “consultative” approach to change…. Read More ›

• Hearing No

  By Jane on 10 June, 2013 • ( 2 )

  

  Well-organised and well-motivated change programmes fail if someone says ‘no’ and we hear ‘yes’. This happens more often than you might think. We say: “Please communicate the following important information to all your direct reports by Monday.” We get the… Read More ›

• Make every change a repair

  By Jane on 7 June, 2013 • ( 0 )

  

  There’s a science fiction story I read a long time ago, where a man goes into the future, into an unfamiliar urban environment. He picks up a device which is lying by the roadside. He can see that the device… Read More ›

• Military metaphors: images of destruction

  By Jane on 6 June, 2013 • ( 2 )

  

  “This killer app is the latest weapon in our arsenal.” “We aim to make a bridgehead in the SME market then launch an attack to capture the rest of the market and destroy the competition within 12 months.” “Our target… Read More ›

• I am a technical person – so why do I have to do sales?

  By Jane on 4 June, 2013 • ( 4 )

  

  As it becomes harder to get new business, professional services companies need to engage all of their technical consultants in the sales process. Some technical people take readily to the idea.  Others raise logical and considered objections. Here are some… Read More ›

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