Recent Posts - page 2

  • Make existing processes work

      When something isn’t working, the temptation is to throw it out and start all over again. If it’s a business process that’s not working, then the classic approach is to initiate a “business process redesign” project. However it might… Read More ›

  • Use ‘what works now’ to deliver change

    Visions and gap analysis produce big projects “by looking for a gap, you find it” Most conventional change projects proceed by creating an ambitious vision, analysing the status quo, and then conducting a gap analysis that shows how the status… Read More ›

  • Sales as a change management process

    Buying a new service is not “plug and play” When we are selling business to business, our default assumption is that the buying organisation will simply add our services to the portfolio of services they have, or they will oust… Read More ›

  • Real Decisions

    Sometimes, it’s difficult to get a decision in organisations. Action lists from meetings are too often open to interpretation. We pore over the minutes of the steering group, and wonder what was decided. If we are trying to get something… Read More ›

  • The directive approach to change

    “the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation.  This is the “consultative” approach to change…. Read More ›

  • Hearing No

    Well-organised and well-motivated change programmes fail if someone says ‘no’ and we hear ‘yes’. This happens more often than you might think. We say: “Please communicate the following important information to all your direct reports by Monday.” We get the… Read More ›

  • Make every change a repair

    There’s a science fiction story I read a long time ago, where a man goes into the future, into an unfamiliar urban environment. He picks up a device which is lying by the roadside. He can see that the device… Read More ›