Communicating Change

Engaging people in change, telling people about change, what to communicate and when, what good communication looks like.

Prepare for conversation

If you have an important business meeting coming up, how are you preparing? The chances are that you are preparing a presentation. However, alongside the presentation, if we are to make progress, there must be conversation. How are you preparing… Read More ›

Real Decisions

Sometimes, it’s difficult to get a decision in organisations. Action lists from meetings are too often open to interpretation. We pore over the minutes of the steering group, and wonder what was decided. If we are trying to get something… Read More ›

The directive approach to change

“the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation.  This is the “consultative” approach to change…. Read More ›

Make every change a repair

There’s a science fiction story I read a long time ago, where a man goes into the future, into an unfamiliar urban environment. He picks up a device which is lying by the roadside. He can see that the device… Read More ›