When people talk about change, the next thing they talk about is resistance to change. They use words like “roadblock”, and classify people as “blockers”. They analyse resistance on stakeholder maps, and work out strategies for “overcoming resistance”. None of… Read More ›
Engaging people in change, telling people about change, what to communicate and when, what good communication looks like.
On Tuesday, I experienced change from the perspective of an affected stakeholder. The Crossrail tunnels will pass under the Barbican estate where I live. As you probably know, Crossrail is a new underground railway, which will traverse London West to… Read More ›
“the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation. This is the “consultative” approach to change…. Read More ›