The process of business change

Stages in implementing change, methodologies, methods, frameworks, checklists and things to think about during a change program.

Make existing processes work

  When something isn’t working, the temptation is to throw it out and start all over again. If it’s a business process that’s not working, then the classic approach is to initiate a “business process redesign” project. However it might… Read More ›

The directive approach to change

“the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation.  This is the “consultative” approach to change…. Read More ›

Make every change a repair

There’s a science fiction story I read a long time ago, where a man goes into the future, into an unfamiliar urban environment. He picks up a device which is lying by the roadside. He can see that the device… Read More ›