Stages in implementing change, methodologies, methods, frameworks, checklists and things to think about during a change program.
When people talk about change, the next thing they talk about is resistance to change. They use words like “roadblock”, and classify people as “blockers”. They analyse resistance on stakeholder maps, and work out strategies for “overcoming resistance”. None of… Read More ›
When something isn’t working, the temptation is to throw it out and start all over again. If it’s a business process that’s not working, then the classic approach is to initiate a “business process redesign” project. However it might… Read More ›
Visions and gap analysis produce big projects “by looking for a gap, you find it” Most conventional change projects proceed by creating an ambitious vision, analysing the status quo, and then conducting a gap analysis that shows how the status… Read More ›
Buying a new service is not “plug and play” When we are selling business to business, our default assumption is that the buying organisation will simply add our services to the portfolio of services they have, or they will oust… Read More ›
“the other sort of change programme” Traditional change programs are consultative Traditionally we have a “communication and engagement” element to every change programme. The vocabulary we use is that of involvement and consultation. This is the “consultative” approach to change…. Read More ›
There’s a science fiction story I read a long time ago, where a man goes into the future, into an unfamiliar urban environment. He picks up a device which is lying by the roadside. He can see that the device… Read More ›
As it becomes harder to get new business, professional services companies need to engage all of their technical consultants in the sales process. Some technical people take readily to the idea. Others raise logical and considered objections. Here are some… Read More ›
Change programmes often do too much. If you are taking over a change programme, or you are the sponsor of a change programme, the first thing to do is to make absolutely sure that everything that’s happening is purely and… Read More ›
Many conflicts cannot be resolved. Therefore, to avoid disappearing into violence and chaos, we are going to have to live with difference and disagreement. We can disagree well, or we can disagree badly. It is a good idea to cultivate… Read More ›
I discovered a quote on the tag of a teabag. “Strong reasons make strong actions” it said. This is a principle of change management, from the Shakespeare play “King John” at the end of Act 3. If we are going… Read More ›
Making Change Happen 